Support
Most questions are answered in a minute. Start with the assistant or the common problems below. If you still need us, create a free account and send a request.
Ask the assistant
It answers from our documentation, in English or Portuguese, at any hour.
Documentation
Step-by-step guidance for Nexoria Industry, module by module.
Common problems
I cannot log in to Nexoria Industry
Open industry.nexoria.app.br/login and check that your email and password are correct. The message "invalid email or password" means one of them does not match. If your company created your account, ask an Administrator to confirm the email they used.
A module is missing from my menu
The menu only shows the modules your access level allows. Ask an Administrator of your company to review your access under Users (Usuários).
The Access button does not open the application
The application opens at industry.nexoria.app.br in a new address. Check your connection and try again. If your company uses a corporate firewall, ask your IT team to allow industry.nexoria.app.br.
I joined a waitlist but did not get an email
We send one email, only when the product opens, so it is normal not to receive anything before that. If you want to be removed from a waitlist, send a request below and choose the privacy option.
I want a product that is marked Coming soon
Open the product page and join its waitlist. We do not publish release dates yet.
I want to know more about my data
Read the Privacy Policy. To access, correct or delete your data, send a request below and choose the privacy option.
Send a request
Tell us what you need and we will reply to the email of your account.